Frequently Asked Questions

Friank is a revolutionary platform that brings a live, verified community to every website on the internet. We provide users with authentic, community-driven reviews and real-time chat capabilities. For website owners, Friank offers powerful embeddable widgets to increase engagement, build trust, and communicate directly with visitors.

Friank’s chat system is intelligently split into two layers. "Site Discussion" allows you to talk with anyone browsing the same domain (e.g., all users on Friank.com). "This Page" creates a micro-room specifically for the exact URL or article you are currently reading, allowing for highly contextual and focused conversations.

Our browser extension acts as your ultimate safety companion. Before you make a purchase or trust a website, you can open Friank to read real, unedited reviews from other users. Our AI also scans and summarizes the website’s profile, helping you instantly spot fake reviews or malicious sites.

No! While our Chrome/Edge extension provides the most seamless experience across the entire web, you can also search for any domain directly on the Friank.com portal to read reviews, rate spaces, and join the live community rooms.

Yes. Once you are logged in, simply navigate to the website's community space, click on "Edit Review," and you can update your star rating, category, and text in real-time.

Not at all. The Friank widget is engineered using asynchronous loading and an isolated iframe architecture. This means it has zero impact on your Core Web Vitals, SEO performance, or your website's initial load time.

Yes! As a verified domain owner, you get access to a dedicated Business Control Panel. From there, you can write and pin an "Official Message" that will stick to the top of your website's chat, upload your official brand logo, and set your business category.

Absolutely. Our widgets (both the Static Box and the Floating Side Tab) are fully responsive. They feature a smart mobile architecture that automatically adapts to any screen size, ensuring a native app-like experience for smartphone users without blocking your content.

Adding the Friank widget transforms your silent traffic into an active community. It dramatically reduces bounce rates, increases time-on-site, and builds immediate social proof. Websites with active live chats and verified public reviews convert visitors into customers at a significantly higher rate.